Principal AI Engineer (US) at PointClickCare

Principal AI Engineer — PointClickCare

Location: Remote, USA (with travel to Mississauga and/or Salt Lake City offices for onboarding and team events)

Compensation: $179,000-$199,000 USD annually + bonus + benefits

About the Role

Lead and design AI systems across multiple SaaS solutions and establish organizational standards for agentic AI implementation. The role emphasizes enterprise-wide AI enablement, prototype-to-production transitions, and cross-functional collaboration.

Key Responsibilities

Set technical vision for agentic AI architecture

Build reusable platform components (model routing, orchestration, evaluation frameworks)

Develop advanced prompting strategies and analyze LLM performance

Mentor engineering teams on AI maturity

Establish governance and evaluation methodologies

Required Tech Stack

Must-Have:

Agentic AI platforms: Microsoft (Foundry, AI Search, OpenAI, RAG, Copilot Studio) and Anthropic (Claude)

Python and Java (production systems, testing, packaging, performance profiling)

Agent frameworks: Anthropic, LangChain, Foundry

Desired Expertise:

RAG/data pipelines: document preprocessing, embeddings, vector stores

Model serving, cost/performance optimization

SaaS AI maturation knowledge

Salesforce Agentforce and Boomi Agentic AI platforms

Key Requirements

Proven leadership shipping agentic AI at scale across multiple products. Experience defining organizational standards for reasoning loops, tool use, memory, and safety protocols.