Senior AI Engineer at UJET

UJET operates an AI-powered contact center platform: a cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach.

The Senior AI Engineer position focuses on developing next-generation AI products for Spiral and AXO platforms, requiring capability across the full technology stack from backend systems to customer-facing features.

Key Responsibilities

Construct and manage product capabilities spanning prototyping through production deployment

Engineer AI workflows and backend services prioritizing scalability and security

Develop high-performance APIs and async workers using Python and TypeScript

Release product features and internal tools enhancing AI system usability

Design data pipelines converting raw interaction data into structured insights

Collaborate cross-functionally translating product concepts into technical implementations

Manage AWS/GCP infrastructure emphasizing reproducibility and observability

Enhance system quality through evaluation, monitoring, and operational practices

Establish engineering standards and mentor distributed systems teams

Required Qualifications

3-5+ years professional software engineering building production systems

Generalist background moving between backend, frontend, AI services, and APIs

Strong Python and TypeScript proficiency

Demonstrated experience shipping AI agents and LLM-powered applications, or other production AI systems

Product-focused thinking in ambiguous environments

AWS/GCP production experience

Competency with large datasets and data pipeline development

SQL and data systems fundamentals

Desired Qualifications

Zero-to-one AI product development experience

Conversational data or CRM/CCaaS platform familiarity

AI systems observability and reliability expertise

Compensation & Location
Annual range: $180,000-$190,000 USD. Remote, US (also available as hybrid from Los Angeles, CA). Benefits: Medical, dental, vision insurance, 401(k), commuter benefits.