Forward Deployed Solution Engineer – Applied AI FDE

ServiceNow's Applied AI FDE team partners with strategic customers to identify high-value opportunities, accelerate business outcomes, and build reusable AI-native solutions. As a Senior Forward Deployed Solution Engineer, you act as the technical lead, owning the complete stack from backend services to LLM pipelines and front-end integrations. You are the CTO of the build, working embedded with customers to design, implement, and deliver production-ready, solution-ready AI builds in agile end-to-end sprints.

What you'll do:

• Deliver production-ready solutions in agile end-to-end sprints.
• Engineer with versatility: APIs, orchestration pipelines, vector DBs, LLM frameworks, UI components.
• Operate with agility: integrate with legacy systems, navigate ambiguity, ship safely at speed.
• Build solution-ready LLM-enabled applications that span backend logic, data orchestration, and front-end UI.
• Operate in the field alongside customers to adapt, deploy, and iterate in live environments.
• Codify patterns: build scaffolds, SDKs, prompts, and documentation to scale success across customers.
• Influence platform: inform product strategy through field-tested insights and extensible code.
• Travel up to 30% to embed onsite and deliver where it matters.

Qualifications (required):

• 8+ years of software engineering, including 2+ years building systems in customer-facing or embedded roles.
• Experience integrating AI into work processes or workflows; system architecture expertise in production AI environments.
• Proficiency in backend languages (Python, Node.js, Java), frontend frameworks (React, Angular), and REST/GraphQL API design.
• Familiarity with LangChain, Semantic Kernel, prompt chaining, vector search, and context management.
• Skilled in debugging distributed systems, tuning for latency, and implementing monitoring.
• Experience deploying in AWS, Azure, or GCP with CI/CD, containers, and infrastructure-as-code.
• A product mindset prioritizing user value and MVP iteration.

Preferred: SaaS platform AI integration experience (ServiceNow, Salesforce); secure, regulated environment deployments; developer tooling or reusable AI framework contributions.

This role is listed for ServiceNow's Dublin office and is offered with a flexible/remote work persona across EMEA. ServiceNow serves over 8,100 customers, including 85% of the Fortune 500, with an AI-enhanced cloud platform focused on workflow automation and enterprise transformation.