Forward Deployed Engineer, Prompt Specialist

Who are we?

Our mission is to scale intelligence to serve humanity. We're training and deploying frontier models for developers and enterprises who are building AI systems to power magical experiences like content generation, semantic search, RAG, and agents.

Why This Role

This role offers a rare opportunity to shape how enterprises securely harness AI in mission-critical environments. Acting as the bridge between our North platform and enterprise engineering teams, you'll guide a talented group of engineers to deliver cutting-edge, scalable agentic AI solutions to clients in sectors like finance, healthcare, and telecommunications. Our customers include global leaders such as RBC, Dell, and LG CNS.

In this role, you will:

• Prompt Optimization: Review, refine, and iterate on prompts for Cohere's Command model to enhance performance across diverse customer agents and use cases.
• Tool Development & Evaluation: Collaborate with clients to refine custom tools and conduct rigorous evaluations to ensure alignment with their objectives.
• Core Agent Development: Contribute to defining and shaping core agents for out-of-the-box (OOTB) deployment on Cohere's North platform, driving innovation in agent capabilities.
• Customer-Centric Solutions: Deeply understand customer business needs, then design and build tailored agents that deliver measurable improvements to their operations.
• Metric-Driven Collaboration: Partner directly with customers to define and track key metrics — quality, efficiency, and accuracy — ensuring agents meet and exceed their goals.

You may be a fit if:

• Proven Experience: Track record of deploying LLM-powered agents in production environments, with a focus on scalability and real-world impact.
• Enterprise Passion: Enthusiasm for solving complex challenges in enterprise settings through agent-based solutions.
• Cross-Industry Collaborator: Thrive in collaborative environments, bringing diverse perspectives and knowledge from varied industries to drive innovation.
• Technical Versatility: Comfortable operating at the intersection of software engineering and machine learning, bridging technical and business needs.
• Analytical Foundation: Background in analytics, NLP, or related fields.
• Experience Level: 0-5 years of professional experience, with a growth mindset and eagerness to shape the future of AI-driven agents.

Perks: Weekly lunch stipend, full health and dental benefits, 100% Parental Leave top-up, personal enrichment benefits, remote-flexible with offices in Toronto, New York, San Francisco, London and Paris, 6 weeks of vacation.