indigo.ai is the leading platform in Italy for building next-generation AI Agents that transform how companies communicate with their customers. Since 2016 it has helped enterprises in finance, insurance, utilities, retail, and e-commerce evolve their customer experience through conversational AI.

As a Forward Deployed AI Engineer (Milan, hybrid), the core of the role is functional, architectural and experiential: your value is imagining how an assistant should work (its architecture, flows, and behavior) and making it actually work in production with enterprise customers.

What you'll do:

Architect agentic systems: routing, guardrails, and flow design.
Control hallucinations and define agent boundaries.
Translate business objectives into agent behavior.
Manage UX across voice, chat, and messaging channels.
Direct AI coding tools (e.g. Claude Code) for implementation.
Deploy to production and iteratively optimize.
Guide and enable clients in their decisions, coordinating cross-functionally.

Requirements:

Agentic architectural judgment — designing systems end-to-end.
Hallucination prevention and reliability control.
Product/functional mindset with UX orientation.
Daily use of agentic coding tools.
Demonstrated experience shipping virtual assistants or AI products.
API integration awareness, security/data governance basics, ability to read Python, GDPR/EU AI Act familiarity.
Native Italian + fluent English.

Nice-to-have: conversational platform experience, no-code automation tools (n8n, Make, Zapier), enterprise client exposure, Spanish.

Compensation: competitive (fixed + variable), aligned to seniority and market benchmarks, plus performance bonus.

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