Principal AI Engineer, Chatbot Development

OKX will be prioritising applicants who have a current right to work in Singapore, and do not require OKX's sponsorship of a visa.

About the Opportunity: We are looking for a Principal AI Engineer to lead the architecture and deployment of large-scale, LLM-powered conversational Chatbot systems serving both enterprise and consumer use cases. This is a hands-on technical role focused on building intelligent, autonomous chatbot systems operating in real-time crypto environments. You will define the technical vision and own end-to-end delivery of production-grade conversational AI platforms.

What You'll Be Doing:

• Lead the design, development, and lifecycle management for conversational Chatbots products for enterprise and consumer use cases.
• Drive experimentation, simulations, and continuous learning pipelines for Chatbot performance optimization.
• Design multi-level intent routing, classifier training, and fallback strategies.
• Building dialogue quality evaluation systems.
• Drive automated bad-case discovery, A/B testing, and continuous iteration loops.
• Ensure system scalability, security, and regulatory compliance of AI-powered solutions in the crypto exchange domain.

What We Look For In You:

• PhD or Master's in Computer Science, AI, Machine Learning, or related field with at least 10 years of industry experience.
• Deep understanding of the engineering complexity behind industrial dialogue systems, including orchestration layers, intent classification, policy control, and fallback strategies.
• Proven experience deploying large-scale conversational products (To Business or To Consumer) in production environments.
• Hands-on experience designing multi-tier intent routing and training classifiers for high-accuracy task allocation.
• Experience building structured dialogue evaluation frameworks (automatic metrics, LLM-as-judge, human review systems, etc.).
• Strong experience driving automated bad-case discovery, logging systems, experiment design, and A/B testing frameworks.

Preferred Qualifications:

• Background from premier AI research labs or major tech companies
• Fintech, Web3, or crypto platform experience
• Startup or research-heavy environment exposure

Benefits:

• Competitive compensation
• Professional development subsidies
• Team events
• Wellness allowances
• Comprehensive healthcare coverage

Location: Singapore (onsite). Visa sponsorship not available.