Senior AI Engineer

UJET operates an AI-powered contact center platform: a cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach.

The Senior AI Engineer position focuses on developing next-generation AI products for Spiral and AXO platforms, requiring capability across the full technology stack from backend systems to customer-facing features.

Key Responsibilities

• Construct and manage product capabilities spanning prototyping through production deployment
• Engineer AI workflows and backend services prioritizing scalability and security
• Develop high-performance APIs and async workers using Python and TypeScript
• Release product features and internal tools enhancing AI system usability
• Design data pipelines converting raw interaction data into structured insights
• Collaborate cross-functionally translating product concepts into technical implementations
• Manage AWS/GCP infrastructure emphasizing reproducibility and observability
• Enhance system quality through evaluation, monitoring, and operational practices
• Establish engineering standards and mentor distributed systems teams

Required Qualifications

• 3-5+ years professional software engineering building production systems
• Generalist background moving between backend, frontend, AI services, and APIs
• Strong Python and TypeScript proficiency
• Demonstrated experience shipping AI agents and LLM-powered applications, or other production AI systems
• Product-focused thinking in ambiguous environments
• AWS/GCP production experience
• Competency with large datasets and data pipeline development
• SQL and data systems fundamentals

Desired Qualifications

• Zero-to-one AI product development experience
• Conversational data or CRM/CCaaS platform familiarity
• AI systems observability and reliability expertise

Compensation & Location
Annual range: $180,000-$190,000 USD. Remote, US (also available as hybrid from Los Angeles, CA). Benefits: Medical, dental, vision insurance, 401(k), commuter benefits.