Senior Software Engineer - Customer Experience Platform

Designing and building core systems for Hopper's post-booking customer experience, working on HTS Assist, Hopper's flagship agentic AI platform, alongside internal agent tools and self-serve customer flows supporting millions of travelers across chat, voice, web, and partner channels.

Key Responsibilities

• Design backend/full-stack systems powering customer support platforms
• Develop scalable APIs, microservices, and orchestration logic for post-booking journeys
• Integrate external systems (telephony, CRM, identity, booking platforms)

Required Qualifications

• 3+ years software engineering experience
• Distributed systems/APIs/cloud infrastructure expertise
• Database experience (PostgreSQL, MySQL, NoSQL)
• Cloud platforms (AWS, GCP)

Preferred

• Conversational AI and LLM orchestration experience
• Customer service platform background
• Scala, Python, React, TypeScript

Locations: United States, Spain, and Canada

Primary Location: Boston - Remote

Posted: December 2025, updated January 2026

Note: Candidates must register as self-employed in Ireland (for Ireland-based candidates).