Senior Forward Deployed Engineer

About Retell AI
Retell AI is using the first principles to reimagine the call center with cutting edge voice AI. Since launching 18 months ago, thousands of companies now utilize Retell's AI voice agents to handle sales, support, and logistics calls that once required large teams of human agents. Backed by Y Combinator, Alt Capital, and other leading investors, we have scaled to $36M ARR with a team of 20 people, up from $5M at the start of 2025.

Our vision for 2026 is to build a modern CX platform where entire contact centers are powered by AI. Instead of basic automation that needs constant human tuning, we're creating intelligent AI 'workers' that can act as frontline agents, QA analysts, and managers — continuously executing, monitoring, and improving customer interactions.

About the Role
As a Senior Forward Deployed Engineer, you'll deliver Retell's voice AI solutions to enterprise clients, embedding with their teams to build production-ready systems. You'll bridge technical and non-technical stakeholders with exceptional communication, driving adoption and shaping our platform through customer insights.

Key Responsibilities

• Lead end-to-end delivery of projects using Retell's voice agent platform — from prototyping to production, communicating progress and risks clearly.
• Become go-to experts on building voice AI solutions, especially LLM prompting tips & tricks.
• Build full-stack integrations (Python, JavaScript) with enterprise tools (e.g. CRMs, ERPs, scheduling tools).
• Partner with sales to engage clients to gather requirements, prototype demos, and present system designs.
• Scope projects, resolve blockers, and align teams with concise updates.
• Codify reusable patterns into tools or platform components.
• Translate field feedback into actionable product and GTM recommendations.

You Might Thrive If

• Have 2+ years in customer-facing technical roles (e.g., Solutions Engineer, Technical PM, Customer Success/Support engineer, Ex-founder).
• Excel at communication & explaining complex technical concepts to non-technical audiences.
• Have delivered systems in fast-paced, ambiguous settings.
• Write production-grade code (Python, JavaScript, or similar).
• Understand LLM-powered systems and their impact on user experience.
• Proactively manage risks and maintain momentum under pressure.

Job Details

• Cash: $180k - $300k
• Equity: Offered
• Location: Redwood City, CA, US
• US Visas: Retell AI is open to sponsoring work authorization for qualified candidates, including H-1B, TN, L-1, E-3, F-1 (OPT/CPT), and O-1 visas.

Other Benefits

• 100% coverage for medical, dental, and vision insurance
• $70/day DoorDash credit for unlimited breakfast, lunch, dinner, and snacks
• $200/month wellness reimbursement
• $300/month commuter reimbursement
• $75/month phone bill reimbursement
• $50/month internet reimbursement