Forward Deployed Engineer, Infrastructure Specialist

Who are we?
Our mission is to scale intelligence to serve humanity. We're training and deploying frontier models for developers and enterprises who are building AI systems to power magical experiences like content generation, semantic search, RAG, and agents. We believe that our work is instrumental to the widespread adoption of AI.

ABOUT NORTH:

North is Cohere's cutting-edge AI workspace platform, designed to revolutionize the way enterprises utilize AI. It offers a secure and customizable environment, allowing companies to deploy AI while maintaining control over sensitive data. North integrates seamlessly with existing workflows, providing a trusted platform that connects AI agents with workplace tools and applications.

WHY THIS ROLE?
This role offers a unique opportunity to shape how enterprises harness the power of AI in real-world applications. As a bridge between our core North product and our clients' engineering teams, you'll be at the forefront of solving complex problems and securely integrating AI into critical sectors such as finance, healthcare, and telecommunications. Our esteemed clients include industry leaders like RBC, Dell, and LG CNS.

We are seeking engineers who deeply care about customers and want to work at the cutting edge of Agentic AI.

Note: between 20 - 40% travel anticipated

In this role, you will:

• Lead end-to-end deployment of North in private cloud and on-premises environments, including planning, configuration, testing, and rollout
• Partner with enterprise IT teams to assess infrastructure, security requirements, and data management practices
• Experiment at a high velocity and with a high level of quality to engage our customers and ultimately deliver solutions that exceed their expectations
• Design and implement deployment strategies tailored to client needs, ensuring compliance with data privacy and security standards
• Troubleshoot and resolve deployment-related technical issues, providing timely solutions to minimize downtime

You may be a good fit if:

• You have experience with and enjoy working directly with customers
• You have experience deploying enterprise software in private/hybrid cloud environments
• You have proven experience administering production Kubernetes clusters and expertise with Helm
• Familiarity with DevOps practices, CI/CD pipelines, and tools like Git for version control
• You have strong expertise in cloud infrastructure (Azure, AWS, GCP), networking, and virtualization
• You excel in fast-paced environments and can execute while priorities and objectives are a moving target

Department: Agentic Platform

Location: Japan (remote-flexible, 20-40% travel anticipated)

Benefits: Open and inclusive culture, weekly lunch stipend, full health and dental benefits with mental health budget, 100% Parental Leave top-up for up to 6 months, personal enrichment benefits, remote-flexible (offices in Toronto, New York, San Francisco, London and Paris), co-working stipend, 6 weeks of vacation (30 working days).