At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.

With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.

At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.

Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.

**Travel to Office expectations**

For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.

For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.

Position Summary:

We are seeking a Principal AI Architect who will own both the AI strategy and enterprise architecture vision within a B2B SaaS and enterprise technology environment. This role is responsible for defining how AI and enterprise platforms evolve together, driving architectural decisions across product, revenue, and corporate systems. The ideal candidate will operate as a senior technical authority who shapes direction, challenges current-state thinking, and builds scalable architectures that support both customer-facing platforms and internal enterprise systems. This role combines deep hands-on AI architecture with strong enterprise platform experience and operates at the intersection of strategy, execution, and governance. This role has an approximate focus of 60% AI initiatives and 40% enterprise and solution architecture.

Key Responsibilities

-Define and drive enterprise AI strategy and architecture within a B2B SaaS and enterprise technology environment.

-Design and govern AI solutions across the full customer lifecycle including marketing, sales, solution engineering, quoting, contracting, billing, revenue recognition, service, and customer success management.

-Architect and scale Generative AI, agent-based systems, RAG architectures, and intelligent automation in production SaaS platforms.

- Own enterprise architecture across core business and corporate platforms including customer, revenue, and operational systems such as CRM, quoting, contracting, billing, HR, and IT Service Management environments, with the ability to rapidly learn new technologies and design scalable solution architectures independent of specific tools or vendors.

-Architect and develop agentic enterprise capabilities that enhance business operations, workload orchestration, and user-facing automation.

-Design and implement LLM-powered agents using platforms such as Microsoft Copilot Studio and Salesforce Agentforce.

-Design orchestration patterns using frameworks and platforms such as Salesforce Agentforce, Microsoft Copilot, LangGraph, CrewAI, and LangChain to enable multi-agent collaboration across systems.

-Define architectural guardrails, platform standards, and lifecycle management practices for scalable, secure AI and enterprise systems.

-Act as a technical authority to review, challenge, and guide vendor, system integrator, and internal team architectures.

-Lead architecture governance by defining review frameworks, validating solution designs, and driving alignment to enterprise standards.

-Design target-state architectures, conduct gap assessments, and shape enterprise-wide solution roadmaps.

Required Experience and Skills

-12+ years of experience in enterprise, solution, or platform architecture roles within B2B SaaS or large-scale technology organizations.

-Proven experience designing and running AI systems in real production environments.

-Strong experience working across end-to-end B2B SaaS customer and revenue lifecycles including marketing, sales, quoting, contracting, billing, revenue recognition, service, and customer success platforms.

-Experience designing enterprise architecture for HR and corporate technology domains, with the ability to take ownership of these platforms and drive solution architecture without dependency on specific vendors or tools.

-Deep understanding of Generative AI, large language models, agent architectures, RAG patterns, and AI orchestration frameworks.

-Strong proficiency in Python with experience building backend services, APIs, and containerized workloads. Hands-on experience with LLM platforms such as OpenAI, Azure OpenAI, or Anthropic.

-Hands-on experience with agent frameworks such as LangChain, LangGraph, CrewAI, or AutoGen.

-Experience designing secure, scalable, multi-tenant enterprise and SaaS architectures.

-Experience leading architecture for large-scale business and technology transformation programs.

-Experience in Microsoft AI platforms like Azure foundry, Co-pilot agent is a must.

-Experience with Salesforce ecosystem including Einstein, Agentforce, and Data Cloud is preferred.

-Strong understanding of enterprise security architecture and data privacy principles.

-Proven ability to translate business capabilities into scalable technical solutions.

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PointClickCare Benefits & Perks:

Benefits starting from Day 1!

Retirement Plan Matching

Flexible Paid Time Off

Wellness Support Programs and Resources

Parental & Caregiver Leaves

Fertility & Adoption Support

Continuous Development Support Program

Employee Assistance Program

Allyship and Inclusion Communities

Employee Recognition … and more!

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.

When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com

PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.

Senior AI Software Engineer, Internal Enablement

AI Infrastructure

Agentic Frameworks

Tech Stack

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