Staff AI Engineer United States | Remote

Grafana Labs is a remote-first, open-source powerhouse with over 20M users globally.

The Opportunity:

Grafana's Revenue Operations organization is looking for a Staff AI Engineer to own the AI agent infrastructure and automation platform that powers our GTM teams. You'll build multi-agent architectures, LLM integrations, and backend services that connect AI models to internal and third-party data platforms. You'll ship production systems that teams depend on daily.

This is a high-autonomy role where you own the technical direction. You'll identify the highest-leverage problems across Sales, Customer Success, Marketing and Finance, design the solutions, and ship them.

What You'll Be Doing:

Agentic Systems & AI Infrastructure:

• Own end-to-end development of multi-agent AI systems
• Build modular, composable agentic systems using orchestration frameworks (LangChain, CrewAI, Anthropic MCP, or similar)
• Develop reusable agentic skills that agents invoke across interfaces (Slack, dashboards, internal apps, CLIs)
• Implement observability and feedback loops including logging, performance metrics, prompt iteration, model evaluation, and cost management
• Establish governance and compliance standards for AI workflows including access controls, audit trails, PII handling, and human-in-the-loop escalation paths

Systems Integration & Backend Services:

• Build MCP servers, APIs, CLIs, and microservices connecting AI models to business systems (BigQuery, Salesforce, Slack)
• Architect data flows for retrieval-augmented generation (RAG), connecting LLMs to internal knowledge bases
• Build serverless or containerized services (GCP Cloud Functions, Cloud Run)

This sits within the GTM Systems team and works closely with Field Operations.

Requirements:

• 8+ years software engineering experience
• 2+ years applying LLMs to production
• Strong Python and JavaScript/Node.js
• LLM frameworks experience (prompt engineering, RAG, function calling)
• Multi-agent systems at scale
• GCP/BigQuery familiarity
• Fluency with AI-assisted development tools

Bonus:

• Vector database experience (Pinecone, Weaviate, ChromaDB, pgvector)
• Sales/marketing automation background (Salesforce, HubSpot, Outreach)
• Open source background
• AI observability (LangSmith, Weights & Biases)

Compensation: $174,986 - $209,983 USD base, plus RSUs.
Benefits: 30 days annual leave plus 3 Grafana Shutdown Days, remote-first global culture, in-person onboarding.